Privacy policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shop.hdchemicals.co.uk (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
Additionally, we collect information about:
- Pages and products you view
- Referring websites or search terms
- How you interact with the Site
We refer to this as Device Information.
Technologies used:
- Cookies – small data files stored on your device
- Log files – track site activity and usage
- Web beacons, tags, and pixels – used for analytics and performance tracking
Order Information
When you make or attempt to make a purchase, we collect:
- Name
- Billing and shipping address
- Payment details (processed securely via payment providers)
- Email address
- Phone number
We refer to this as Order Information.
2. How We Use Your Personal Information
We use your information to:
- Process and fulfil orders
- Arrange delivery and provide order confirmations
- Communicate with you
- Screen orders for fraud and risk
- Maintain compliance with applicable regulations
- Improve and optimise our website
- Provide relevant product information (where permitted)
3. Sharing Your Personal Information
We share your information only where necessary with trusted third parties, including:
- Shopify – to operate our online store
- Payment providers – to process transactions securely
- Delivery partners – to fulfil orders
- Analytics providers such as Google Analytics – to improve website performance
We may also disclose information where required to comply with legal obligations or protect our rights.
4. Cookies & Analytics
We use cookies and similar technologies to:
- Ensure website functionality
- Analyse traffic and usage
- Improve user experience
You can manage or disable cookies via your browser settings.
5. Behavioural Advertising
We may use limited data for relevant advertising and marketing purposes.
You can opt out via:
- Facebook Ads settings
- Google Ads settings
- Other relevant advertising platforms
6. Data Retention
We retain Order Information for our records unless and until you request deletion, subject to legal and regulatory obligations.
7. Your Rights (UK & EEA)
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
To exercise your rights, please contact us using the details below.
8. Legal Basis for Processing
We process your data based on:
- Contractual necessity (order fulfilment)
- Legal obligations
- Legitimate business interests (fraud prevention, site improvement)
9. International Data Transfers
Your information may be transferred outside the UK (e.g. to the EU or USA) where required for service provision. Appropriate safeguards are applied.
10. Professional Use & Age Requirement
This website supplies chemical products intended primarily for industrial, professional, and laboratory use.
By using this Site, you confirm that:
- You are at least 18 years of age, and
- You understand the nature of the products supplied
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
12. Contact Us
If you have any questions or wish to exercise your rights, please contact:
HD Chemicals Ltd
Unit 9 Scott Business Park
Beacon Park Road
Plymouth
PL2 2PB
United Kingdom
🔒 Data Selling
We do not sell, rent, or trade personal data to third parties. Personal information is only shared with trusted service providers where necessary to operate our business, process payments, fulfil orders, and comply with legal obligations, in accordance with this Privacy Policy.